These general terms and conditions apply to the sale and delivery of goods by The WILD HORSE Store with its headquarters and business address in 8481 St. Veit in Südsteiermark, Siebing 15.
The WILD HORSE Store can change the General Terms and Conditions at any time and apply in the version current at the time the customer placed the order.
Deviating terms and conditions are not valid, unless The WILD HORSE Store has agreed to them in writing or by email prior to accepting the order.
By placing an order, the customer agrees to these general terms and conditions.
The WILD HORSE Store's offer is subject to change and is only valid while stocks last. Due to the limited quantities of individual goods, there may be a sell-out situation during your online order. In this case we take the liberty of offering you alternative products.
The contract language is German.
PRICES AND SHIPPING COSTS
The offered prices of the goods are gross prices in euros per item and include all statutory taxes (VAT) and duties. However, the prices offered do not include any shipping costs.
The WILD HORSE STORE can unilaterally change the stated amounts for future contracts at any time. The WILD HORSE Store is entitled to withdraw from the contract in the event of spelling, printing or calculation errors on the website.
The buyer bears all shipping costs. The costs of delivery are shown in the shopping cart when you order in the online shop, and when you place an order in the order confirmation sent by The WILD HORSE Store in writing (by email).
Our current delivery and payment conditions are exclusively decisive for the delivery. Deviating agreements are only valid if they are confirmed by us in writing.
Shipping costs overview / shipping countries:
Flat rate shipping costs per order for Austria
1 bottle € 4.22
2 bottles € 4.58
3 bottles € 4.92
6 bottles € 6.87
12 bottles € 7.66
18 bottles € 11.52
Costs including VAT
Flat rate shipping costs per order in Germany
1 bottle € 8.21
2 bottles € 9.83
3 bottles € 10.17
6 bottles € 11.72
12 bottles € 14.07
18 bottles € 18.57
Costs including VAT
OTHER COUNTRIES ON REQUEST
PAYMENT AND METHODS OF PAYMENT
The purchase price is due upon conclusion of the contract.
The WILD HORSE Store retains ownership of all goods until full payment of the purchase price including additional charges.
The WILD HORSE Store accepts the following payment methods: prepayment
In the case of prepayment, the goods will only be delivered after receipt of the amount to the following bank account - The WILD HORSE Store, IBAN: AT25 3837 0000 0802 1305, BIC: RZSTAT2G370, Raiba Mureck
The payment must be transferred within 7 days to the following account - The WILD HORSE Store, IBAN: AT25 3837 0000 0802 1305, BIC: RZSTAT2G370, Raiba Mureck
TRANSFER OF RISK
In the event of delivery, The WILD HORSE Store, as the buyer's agent, determines the type and route of transport. Upon delivery, use and risk are transferred to the buyer when the goods are handed over from the carrier to the buyer.
The WILD HORSE Store guarantees full replacement for damage and impairments that occur during transport under the following conditions: The incoming goods must be checked immediately for correctness and completeness and notified. Any complaints must be confirmed by the transport company.
RETURN OF GOODS AND RIGHT OF WITHDRAWAL
The WILD HORSE Store is ready, until further notice, to take back goods purchased from it against reimbursement of the full purchase price under the following conditions: The return must be made within 14 days of the invoice date in the original packaging, undamaged and with presentation of the original invoice. The redemption takes place at the price valid at the time of the original purchase. The purchase price will be reimbursed in the form of a return transfer.
If the buyer is a consumer within the meaning of the Consumer Protection Act and has placed his order via the Internet online shop, he can withdraw from the purchase contract within fourteen days of the day on which the goods are received by the buyer in accordance with Section 11 FAGG. The withdrawal period begins as soon as the buyer or a third party named by him has taken over the goods. In the case of a purchase contract for several goods, the withdrawal period begins as soon as the buyer or a third party named by him has taken over the last partial shipment, the last goods or the last piece. The day of takeover is not included in the period. Saturdays, Sundays and public holidays are included in the calculation of the deadline. The timely dispatch of the declaration of withdrawal or the return of the goods is sufficient to meet the withdrawal deadline.
In order to exercise your right of cancellation, you must inform The WILD HORSE Store of your decision to cancel this contract in writing by email, right of cancellation form or by letter.
Consequences of cancellation: If you cancel this contract in writing or by e-mail, The WILD HORSE Store must repay payments received from you, excluding delivery costs, immediately and at the latest within fourteen days from the date on which the notification of your cancellation of this contract was received at Weingut Oswald vlg. Trapl has arrived. The WILD HORSE Store can refuse the repayment until the goods have arrived at The WILD HORSE Store undamaged or until you have provided evidence that you have sent the goods back, whichever is earlier. You must return the goods immediately and in any case no later than fourteen days from the day on which you informed The WILD HORSE Store of the cancellation of this contract to The WILD HORSE Store, 8481 St. Veit in der Südsteiermark, Siebing 15 to hand over. The deadline is met if you send the goods before the period of fourteen days has expired. You bear the direct costs and the risk of returning the goods. You only have to pay for any loss in value of the goods if this loss in value is due to handling of the goods that is not necessary to check the nature, properties and functionality of the goods
ORDERS, DELIVERY PERIOD, DELIVERY OBSTACLES, WITHDRAWAL FROM THE CONTRACT
The customer's order represents an offer. A contract is only concluded after acceptance by The WILD HORSE Store. The customer will be informed of our acceptance by email or telephone. If The WILD HORSE Store is unable to fulfill the customer's order for any reason, the customer will be informed immediately.
The WILD HORSE Store accepts orders by phone +43 664 5041785, email (email@example.com) via the internet online shop from Monday to Friday from 9 a.m. to 5 p.m. If orders are received outside of the order times, they are only deemed to have been received at the beginning of the order time on the next working day.
When placing the order, the customer must give an exact delivery address. The customer is obliged to receive the ordered goods at the specified delivery address. The WILD HORSE Store sends the customer a confirmation email with all relevant order data.
The delivery takes place via a shipping partner commissioned by The WILD HORSE Store at normal business times.
Changes or cancellations of orders by the buyer must be made in writing (post or e-mail). The WILD HORSE Store reserves the right to accept declarations in a different form, which then only become effective with the written confirmation by The WILD HORSE Store (by email).
Unless otherwise agreed, The WILD HORSE Store is expected to deliver within 3 to 5 working days after confirmation of the concluded contract.
Complaints based on statutory warranty claims can be submitted to the following address: The WILD HORSE Store, 8481 St. Veit in Südsteiermark, Siebing 15, phone: +43 664 5041785, email: firstname.lastname@example.org
Promises, such as about the usability or special properties of the goods, or declarations by the employees of The WILD HORSE Store are non-binding and do not represent an express assurance of certain properties if they are not made in writing (by e-mail).
Warranty claims require that defects (e.g. broken bottle) are reported to The WILD HORSE Store immediately, recognizable defects immediately upon acceptance, hidden defects after discovery, and with presentation of the opened goods and the original invoice.
A warranty claim is in any case limited to the purchase price of the delivered and defective goods.
The WILD HORSE Store fulfills its warranty obligations at its discretion either by delivery of defect-free goods, improvement, subsequent delivery of shortfalls or reversing the contract (ie repayment of the purchase price) within a reasonable period.
For transactions with consumers within the meaning of the Austrian Consumer Protection Act, the customer can, in the event of a defect, request improvement, replacement of the item, reasonable price reduction or conversion at his option and in compliance with the statutory provisions.
Reasons in taste, customary or minor, technical deviations in quality, quantity, color, size, weight, equipment or design, as well as age-related changes in taste, color and packaging do not constitute warranty defects or non-fulfillment of the contract.
The WILD HORSE Store is not liable for the taste, color, material or pattern matching or other matching features of re-ordered goods. The same applies to goods ordered according to samples, provided that the deviation is within the customary and technical limits.
LIABILITY FOR DAMAGES
The WILD HORSE Store is liable for damage in accordance with the statutory provisions. However, liability for damage caused by slight negligence is excluded.
The dispensing and delivery of wine can only be made to people over the age of 18. In order to comply with the legal requirements, The WILD HORSE Store is entitled to hand over goods only after legitimation through an official photo ID. In the case of a justified refusal of delivery, the customer is obliged to compensate for the damage actually incurred (e.g. costs of delivery).
By placing the order, the customer assures that he or the recipient of the goods is older than 16 years.
EDP PROCESSING AND CUSTOMER DATA
The buyer agrees that the personal data specified in the purchase contract and disclosed during registration will be stored and processed in compliance with the provisions of the Data Protection Act. These data are used, to the extent necessary, to comply with legal regulations, to process payment transactions, for customer care and marketing purposes. In addition, the customer agrees to receive mailings from The WILD HORSE Store. This consent can be revoked at any time by sending an email to The WILD HORSE Store ( email@example.com ). The WILD HORSE Store will not pass on your data to other companies as part of customer care.
12. Online Dispute Resolution Platform
The EU Commission provides a platform for out-of-court settlement of disputes.
This gives consumers the opportunity to resolve disputes related to their
Online order to be clarified out of court first.
The dispute resolution platform can be found here: https://ec.europa.eu/consumers/odr/
Our email for consumer complaints is: firstname.lastname@example.org
13. OTHER PROVISIONS
If individual provisions of the contract or these general terms and conditions are invalid, this does not result in the invalidity of the entire contract or the entire general terms and conditions. The remaining content of the contract or the remaining general terms and conditions remain unchanged.
- The place of performance for both The WILD HORSE Store and the buyer is the business address of The WILD HORSE Store.
The competent court in Leibnitz is exclusively responsible for the decision of all disputes arising in connection with the contractual relationship.
The contract is subject to Austrian law.
Changes and additions to these general terms and conditions as well as all contracts concluded on the basis of them can only be made in writing. This also applies to the waiver of the written form requirement. Should individual provisions of these terms and conditions contradict mandatory statutory provisions, the remaining provisions of these terms and conditions will nevertheless remain valid.